Hotel Puerta America Madrid
★★★★★- Avenida América, 41, 28002 Madrid,
Spain - 
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About Hotel Puerta America
Featuring exclusive avant-garde design by world-renowned architects including Norman Foster, Jean Nouvel, and Zaha Hadid, the 5-star Hotel Puerta America is located in Madrid on Avenida de América Avenue. This impressive hotel includes 309 rooms and offers guests panoramic city views alongside modern amenities.
Just a stone's throw from Cartagena Metro Station at only 200 metres away, the hotel lies within a short five-minute walk of the upscale Salamanca neighbourhood. Paseo de la Castellana and Bernabéu Football Stadium are both approximately a 30-minute stroll from the property.
Accommodation ranges from Deluxe Rooms on floors two to eleven with ten distinct designs featuring large windows with panoramic views, free Wi-Fi, remote-controlled lighting and window operation, as well as safes. Suites provide two flat-screen TVs along with VIP services including Chopard toiletries and mineral water. The Junior Suite grants access to an executive lounge offering snacks, office supplies, and high-speed internet. Select rooms designed by Zaha Hadid offer science-fiction-inspired décor combining Baroque, Modernist and minimalist elements on a non-smoking floor exclusively with double beds.
Guests enjoy an array of facilities such as an outdoor seasonal swimming pool and fitness centre for wellness activities. Dining options include a restaurant serving modern interpretations of traditional Spanish cuisine along with a terrace garden space plus a top-floor bar boasting incredible views over Madrid. Additional services encompass round-the-clock reception staff providing concierge assistance, luggage storage, car hire desk availability, comprehensive parking solutions including private spots, accessible parking spaces and electric vehicle charging stations, daily housekeeping, laundry services, ironing service, currency exchange, free high-speed Wi-Fi throughout public areas, satellite TV channels in rooms, as well as elevator access.
Top Amenities
On-site parking
Complimentary WiFi
Temperature control
Pool for swimming
Smoke-free property
Round-the-clock reception
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Rooms: 309Check Availability
Rooms & Availability
Space Club by Zaha Hadid
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- Secure safe,
- Indoor heating,
- Climate control,
- Work desk
- Restroom,
- Complimentary toiletries,
- Hair drying equipment,
- Footwear for indoors,
- Plush bathrobe,
- Ensuite bathroom,
- Bathtub
- TV with satellite channels,
- Television,
- Television with flat screen,
- Phone
- Wake-up call service/Alarm clock
- Scenery
Size: 25 m2
Bedroom 1 - Double bed
Number of guests: 2 
Executive Suite with Executive Lounge Access
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Size: 60 m2
Bedroom 1 - Double bed
Number of guests: 3
Deluxe Room
View detailsSize: 25 m2
Bedroom 1 - Single bed
Number of guests: 3
Junior Suite with Executive Lounge Access
View detailsSize: 45 m2
Bedroom 1 - Large bed (King size)
Number of guests: 3
Amenities
General
- Car park
- On-site parking
- Exclusive parking
Services
- Online services
- Wireless Internet
- Complimentary Wi-Fi
Food & Drink
- Dining area
- In-room dining
- Lounge
- Breakfast served in the room
- Prepared lunch boxes
- Refreshment stand
- Customized dietary menus (upon request)
- Wine and champagne
- Fresh fruit
- On-site coffee shop
Pool and wellness
- Gymnasium
- Exterior pool
- Seasonal outdoor pool
- Physical fitness
- Pool for swimming
- Swimming facility
Transport
- Vehicle rental
- Parking structure
- EV charging station
- Handicap-accessible parking
Reception services
- Round-the-clock reception
- Money exchange
- Travel information desk
- Baggage holding area
- Personalized guest services
- Billing statement available
Common areas
- Garden area
- Outdoor patio
- Sundeck
- Patio furniture
Entertainment and family services
- Childcare/babysitting services
Cleaning services
- Washing service
- Clothes dry cleaning
- Garment ironing service
- Pants pressing
- Everyday cleaning service
Business facilities
- Conference/event spaces
- Facsimile and photocopy services
Miscellaneous
- No smoking rooms
- Amenities for guests with disabilities
- Elevator
- Noise-reducing rooms
- Climate control
- Hypoallergenic room
- Smoke-free property
- Climate control system
- Electronic key card entry
Safety & security
- Secure storage locker
- Round-the-clock security
- Security alert system
- Fire detection alarms
- Surveillance cameras in shared spaces
- Emergency fire suppression devices
Safety features
- Personnel adhere to all safety guidelines set by local authorities
- Commonly used stationery items like printed menus, magazines, pens, and paper have been eliminated
- Hand sanitizing stations in guest rooms and essential areas
- Procedures implemented to monitor guest health
- Availability of first aid kits
- Connection to healthcare professionals
- Property provides thermometers for guest use
- Face coverings available for guests
Physical distancing
- Non-cash payment options
- Social distancing guidelines observed
- Smartphone application for in-room services
- Protective screens or barriers between employees and guests in relevant areas
Internet
- Complimentary WiFi!
- The property offers internet services with both standard and free WiFi options.
Parking
- On-site parking is provided with options for private parking and a parking garage. Electric vehicle charging station is available. Accessible parking facilities are available on site.
House Rules
Check-in
- From 15:00 hours
Check-out
- From 00:00 Until 12:00 hours
Pets
- Pets are not permitted.
Important informationThe credit card will be preauthorized on arrival for the total amount + 50€ per night as a deposit.
All cots and extra beds are subject to availability and have to be requested in advance.
Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 12,50 per day.
Private parking is available on site (reservation is not possible). Parking costs € 30 per day. This is subject to availability at each entrance to the building.At Hotel Puerta America, guests must present a valid photo ID and credit card upon check-in. Kindly note that at Hotel Puerta America, all special requests are subject to availability and may incur additional charges.
Please inform in advance of your expected arrival time. At Hotel Puerta America, you may use the Special Requests box during booking or directly contact the property using the contact details provided in your confirmation.
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Reviews
Check guest reviews about Hotel Puerta America
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The hotel is in a quiet spot near the subway and airport and has an interesting vibe, but some staff didn’t seem well-informed and the 50 Euro deposit for a minibar that wasn’t even there felt unfair.